CHELSEA
SHEPPARD
Chicago, IL
724-554-4714
SUMMARY
With 10 years experience working in design production, consulting, management, and construction, I have cultivated a robust skill set grounded in critical thinking and team building. My professional experiences combined with my background in illustration and visual arts enables me to craft simple, intuitive, and visually pleasing design solutions.
SKILLS
• Product Design • UX/UI Design • Figma • Research & Testing. • Design Strategy • Wireframes • Protoyping • Layouts/Grids • Information-Architecture • Typography • Illustration • Visual Design • Micro-interactions • User Flows • Mobile Design • Adobe Suite (Illustrator, InDesign, AdobeXD) • Creative • Collaboration • Empathy • Critical Thinking
EDUCATION
Flatiron School
Product Design, Remote
Graduated: April 2024
School of the Art Institute of Chicago (SAIC)
Bachelor of Fine Arts: Visual Communications, Chicago, IL
Graduated: May 2012
EXPERIENCE
Project Coordinator, ARCO/Murray Construction
October 2022 - January 2024, Chicago IL
• Accomplished team annual savings of $150K via negotiation tactics and supplier relationships.
• Managed all administrative aspects of twenty new build construction projects while meeting tight deadlines.
• Created and launched an internal procedures resource, boosting productivity and streamlining day-to-day deliverables.
• Worked within the Tenant Solutions sector to improve the overall levels of efficiency, productivity and wellbeing.
Account Manager, Rooftopia
May 2021- October 2022, Chicago IL
• Managed over 150 landscaping accounts including client communication, scheduling, and negotiating contracts
to maximize profit and client satisfaction.
• Accomplished department objectives by scheduling, planning, and evaluating department activities.
• Lead install team to plan, design, construct, and install new landscaping projects.
Showroom Manager, Mid America Tile
February 2020 - May 2021, Romeoville IL
• Redesigned sample room, implementing inventory database and standardizing ordering of materials.
• Researched strategies to enhance customer experience.
• Developed quality standards for customer service which increased return clients and improved customer reviews ratings.
• Reviewed blueprints and curated design solutions for interior spaces.
Textile Customer Specialist, Knoll
November 2018 - January 2020, Chicago IL
• Executed the day-to-day business operations including selecting fabrics, processing orders, and assisting clients.
• Adhered to the process flow of pre-sale, sale, upsell and post-sale activities.
• Supported outside sales reps in the Chicagoland, Midwest, and NorthWest territories.
Design Consultant, Virginia Tile
April 2017 - November 2018, Chicago IL
• Presented tile and design solutions within budget and deadline.
• Managed documentation related to billing, contracts, check requests and invoicing.
• Prepared and maintained sales report for weekly meeting updates.
Design Development, Skyline Design
May 2015 - November 2017, Chicago IL
Graphics Production, Skyline Design
April 2013 - May 2015, Chicago IL
• Led the design process, working with international designers and artists to create pattern collections for architectural glass.
• Introduced new collections and facilitated training to the sales team to increase quarterly revenue.
• Organized and directed internal trainings to introduce and educate employees on new glass collections.
• Created original digital files and layouts for production.
• Revised graphic files and to create custom artwork that adhered to client guidelines.